Frequently Asked Questions
Everything you need to know about bringing luxury home.
What is the typical delivery timeframe for furniture orders?
Standard shipping usually takes between 7 to 14 business days. For larger furniture pieces or white-glove delivery services, please allow up to 3 weeks for your items to be carefully transported and placed in your home.
Do you offer international shipping?
Yes, La Maison de Belasyse ships to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout based on the weight and dimensions of your order.
What is your return policy for home decor items?
We offer a 30-day return window for most items in their original condition and packaging. Please note that custom-made furniture and final sale items are not eligible for return unless they arrive damaged.
Are your textiles and linens sustainably sourced?
Sustainability is at the heart of our brand. We partner with ethical artisans globally to ensure that our linens, rugs, and upholstery fabrics are made from high-quality, natural materials that are environmentally conscious.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's portal so you can monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and interest-free installment options through Klarna and Afterpay for eligible purchases.